The SPEC RFID III Team warrants our products offered under this contract for three years. All warranty support shall be at no additional cost to the customer, including two-way shipping.

The SPEC Team is committed to and has means to meet the turn-around time required by our RFID III customers.  We have a vast network of personnel stationed across the globe to assist you when the need arises.

To obtain warranty support contact our service desk at 1.800.789.7732.  Our technical staff is available around the clock to troubleshoot your situation and provide a solution to restore your operation.

Refer to CLIN and Price List in section 9 to determine which products are supported with mail-in or on-site warranty support.

Support Task Orders:
In some cases, the customer will have a support task order in place with technicians on-site or geographical proximity, as in many situations with deployed forces today. In those cases the support staff will also support the warranty claims. That support staff will have the means and resources on hand to provide warranty support and a return to normal operations  within 24 hours.

Standard Support:
In the other situation, the customers will have access to our 24/7 Help Desk to establish a claim. The Help Desk will determine whether to use mail-in or on-site support, based on established business rules for each product. For the largest majority of items on the CLIN list, mail-in support will be used. For those items that are in semi-permanent or permanent installations, on-site support may be required. All items on the CLIN List will be designated one or the other. In the case of a mail-in claim, an RMA number will be assigned, and shipping instructions with cost account information will be provided to the customer. A replacement will be shipped within 24 hours of receipt of the claim. In the case of on-site support, a field engineer will be on site within 24 hrs to inspect the item and determine whether repair or replacement is required. The field engineer will take the required remedial action  if repair is required.  Replacement requirements will be telephoned to the Help Desk and a replacement item will be shipped within 24 hours.  The field engineer will be responsible for removing or replacing the failed item and shipping it to appropriate depot. The exception to these procedures is for items accountable by serial number. In those cases, the item will be repaired and returned to the customer within 10 working days whether through mail-in or on-site support.